How Do Office Workers Answer The Phone?

Office work is no small matter.

The office plays the role of uploading and distributing, coordinating the role of all parties, answering the phone is an important work of the office.

Answering the phone seems simple. If careless work makes mistakes, it will affect the work and affect the image of the organization.

When answering the phone, you must first say, "Hello, this is a certain unit. What do you want to ask? May I ask whom you are calling?"

There are mainly three cases of telephone calls.

First, the higher authorities or the relevant units give notice.

The telephone receiver must listen carefully and keep a good record.

If it is

The notice is to record the six elements of the meeting time, place, content, participants, units and personnel who issue the notice. It must be clear and vague. It should be inquired in a timely manner and should be reported to the office director in time.

Two, mass consultation.

Or reflect the problem.

The policy of consultation to the masses can be answered immediately. We must give serious answers, and tell us why the relevant policies are not well understood. We must tell the reasons why we can not answer them, and we should not be tongue tied.

We can inform the masses about the telephone numbers of the business departments and give further answers to the masses.

We should seriously record the problems of the masses and remember clearly the names and contact ways of the masses.

If the masses report the problem to the leaders or departments concerned, they should timely feedback information to the masses.

The three is answering calls from leaders.

The office often receives calls from leaders, especially long-distance calls. These calls usually ask, who are you, or is he here or not? He is not there. What is his phone number? Such a telephone must be handled carefully. First, "how do you call it? What do you want?" asked the name and unit of the other person. He said, "wait a moment, I'll see if the leader is in" or something like that. Ask the relevant leaders to see if the leader answers the phone. If the leader is not able to answer it, we can use "our leader is meeting, our leader is on a business trip" to decline, if the other side wants to.

You can use your phone number to say "sorry, the leader's phone is not convenient to tell you, you have to call the office phone."

If we tell the stranger about the leadership, we may be passive.

Especially when selling products, if you often call the leaders, you will waste a lot of time and make your leaders feel bored.

Conclusion: we must be careful, modest, courteous and alert.