The Etiquette Of Answering Phone Calls In The Workplace

In the workplace, it is essential to communicate and communicate by telephone.

When you call someone else, you should adjust your thinking.

And when your phone rings, you should concentrate your energy as soon as possible and temporarily put aside what you are doing, so that your brain can clearly handle the information or business brought by the phone.

Of course, the above process should be completed at once. If you let the phone ring too long and the other party will hang up, you will lose the chance to get information or business.

The following are tips you can use for reference when you answer the phone.

1, ring tone can not be more than three times to pick up.

Occasionally

Once it rings, it will give people a very abrupt feeling. It will make the other person feel that you have no intention of listening to him. Only when you come to the tune three times later will you get the impatience and anxiety of the other person.

If it is a customer, it may affect the cooperation between the two sides. So, after the phone rang two times, it will be the best state. If you can not separate the phone, the phone will ring more than three times. When you pick up the phone, you should apologize to the other person.

General standard telephone terms: first of all, you should introduce yourself, introduce your own situation, let the other party make sure that the phone is wrong, and avoid some time wasted because of the wrong phone.

2, pay attention to the call time.

Usage.

Telephone is a very intuitive way of communication, is also a very convenient way of communication, so the tone is to pay attention to one thing, because the other side will not only pay attention to your content, colleagues also pay great attention to your tone, in the work phone as far as possible to use polite language, to have a positive tone, let the other party want to communicate with you mood, this opportunity will be much larger.

3, and

On the phone, stick to the principle of hanging up the phone.

When the other party is saying good-bye to you, you should also respond politely to colleagues, respecting the other person, waiting for the other party to hang up the phone first, you confirm that after the call is over, you hang up the phone.

Do not be too careful when you hang up the phone.

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We've played and answered countless calls, but have you really noticed something that needs to be controlled on the phone? A phone call may have 35 minutes, or more than 10 minutes, or maybe less than a minute.

No matter what time the call is long or short, no matter what kind of communication telephone, the communication process and matters needing attention are basically the same.

So let's sum up how to make good use of our phone and how to make good use of our phone.

20 tips for telephone communication:

1. clear the theme and purpose of calling.

2. pay attention to the time, location and environment of calling the other party.

3. pay attention to standing posture and sitting posture during telephone communication.

4. tone should have affinity.

5. pay attention to the vitality and rhythm of sound.

6., pay attention to the logic and rigour of speaking.

7. always smile, smile and smile.

8. tell people clearly who you are.

9. tell the other person the theme of communication directly, don't beat around the bush.

10. think about what to say first, then what to say, pay attention to the steps of the conversation.

11. prepare for communication obstacles ahead of time, such as opposition, sudden situations, etc.

12., we must work hard to build trust and friendship with each other.

13. learn to speak with facts and cases.

14. don't assume that the other person knows or understands very well.

15. learn to confirm each other's opinions and opinions.

16. learn to listen and understand.

17. pay attention to the surrounding effects during your call.

18. pay attention to the ending of your phone call.

19. lay the groundwork for next phone call or meeting.

20. when the phone is over, wait for the other party to hang up.