The Telephone Marketing Workflow Explains 8 Steps To Solve All The Customers.

1. information gathering

Related industries platform

The information of the paid platform should be forwarded to the relevant personnel in time. The information of the day must be collected and forwarded on the same day, and the phenomenon of omission can not be found.

Two

Enter customer contact and submit project catalog form, and collect useful information according to project classification, province, time and other classified filing, the information must be finished on that day.

3. data preparation

Understand the relevant contents and materials that may be visited, prepare relevant product information, and formulate relevant materials.

Plan, clear the main objectives and design of the call.

4. telephone call and result record

The information collected must be completed within 2 days, and the results of the telephone return will be recorded and archived in a timely manner, and the next visit time will be set.

5. information forwarding, feedback and support

The effective information of the call is pmitted to the corresponding sales supervisor timely and supervised. Whether the sales supervisor should follow up the results should be timely feedback and recorded. The important information should be reported to the supervisor timely, so as to determine whether to arrange field visits, and cooperate with the telemarketing staff in providing information support when the sales representatives are tracking the project information.

6. information gathering and reporting

Weekly telephone return results, sales representatives follow up feedback results and business travel feedback customer information should be collected once a week, and weekly customer information gathered on every Saturday.

7. regular tracking

According to the specific circumstances, according to the specific circumstances, we need to send regular messages or e-mail to our customers to inform us of the product information. We may have the opportunity to cooperate next time. If necessary, we can send the information of potential potential customers to the manager for reference if we arrange the corresponding regional sales representatives to visit them. After that, we ask them to feedback the tracking results to the telemarketing personnel for record. Before the sales representatives do not make any field visits, the customers' return visits and tracking will be carried out by the telemarketing staff. If the customer has made a field visit, the business development will be mainly based on the corresponding regional sales representatives, and the telemarketing staff should be the supplement. To visit potential effective information, it is necessary to make a regular regular return visit plan, usually one month 2.

8. late tracking and maintenance

For those who have visited on the spot but have no intention of cooperation at any time, they should regularly return visits and send product information.