Less Than Two Months On The Section &Nbsp; 780 Yuan ADI Shoes Encountered Two "Three Pack" Standard.

780 yuan for double.

"To call Adidas's official website, they said that the" three pack "period of running shoes is three months. Why is it said that the shop is a month?" the same pair of shoes encountered two "three pack" standards, and Mr. Zhang was at a loss.

Yesterday, Mr. Zhang called our reporter to tell his worries.

Complaints: 780 yuan running shoes less than two months on the section

In May 8th this year, Mr. Zhang bought a pair of new Adidas running shoes at the sports street in Zhongdao street at a price of 780 yuan.

Mr. Zhang was very careful when he wore the new shoes because they were expensive.

In June 20th, Mr. Zhang accidentally discovered that one of his running shoes had ruptured and the other one was about to break.

Such a result makes it difficult for Mr. Zhang to accept that "Adidas is a famous brand. How can it be broken so fast?"

Mr. Zhang took his shoes to the Adidas store of sports department.

For Mr. Zhang's request for replacement, the staff said that the "three pack" period of the running shoes was only one month, while Mr. Zhang's shoes had already passed the "three pack" period and could not be returned for them.

This made Mr. Zhang very angry. He consulted the consumer complaints hotline of Adidas's official website. The reply from the staff was that the "three pack" period of the running shoes was three months.

"The three pack" period of the official website is three months. Why does the "three pack" period of the Shenyang store become a month? How does the same pair of shoes come out of two standards?

Later, because Mr. Zhang was going to work in Tianjin, he delayed it.

In mid July, Mr. Zhang commissioned a friend from Shenyang to find the ADA dice store again, coordinating the replacement of shoes, but the staff insisted that the "three pack" period is one month.

Rights: classified shoes into plastic shoes?

Yesterday afternoon, the reporter accompanied Ms. chi to the Adidas store in Zhongjie sports exchange.

A surnamed Yang, deputy store manager, said, "from the invoice, these shoes are 4 months from the date of purchase, even if they are three months'."

In this regard, Miss Chi believes that she and Mr. Zhang found two stores before three months in the "three packs" time, should not be based on this time to find the time to calculate.

Yang's deputy manager insisted that he had not received any complaints from Mr. Zhang or Ms. Chi.

Yang's deputy store manager told reporters that the "three package" standard of footwear in Shenyang was marked in the store's obvious position. According to this regulation, Mr. Zhang bought the net running shoes should belong to the "three pack" period of plastic shoes for a month.

For such a classification, Miss Chi felt unacceptable. "How can 780 dollars of shoes be returned to plastic shoes? Why not come in the category of sneakers?"

Reporters log on to Adidas's official website and have "Adidas China products after-sales service guide" in its official website. The guide clearly stipulates that the sale of Adidas running shoes, such as cracking, cracking, cracking, breaking and other quality problems, will be replaced free of charge within 3 months from the date of purchase.

The reporter also telephoned the customer service hotline of Adidas official website, a staff member said that all the shoes sold by Adidas were "three packages" for three months. But if the manufacturer's standards are higher than those of the state or local governments, the regulations of the state or local governments shall prevail.

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Consumers' Association: "three months" shall be implemented according to the manufacturer's regulations.

Yang Runduo, director of Shenyang consumer complaints and legal affairs department, told reporters that at present, the "Three Guarantees" of footwear in China do not have national uniform standards, but are formulated by various localities.

The "three package" standard of footwear introduced by Shenyang was formulated in 1994, which stipulates that leather shoes and leather shoes are three months, rubber shoes and tourist shoes for two months, synthetic leather shoes, plastic shoes and cloth shoes for one month.

From the date of purchase, during the period of "Three Guarantees", the products will be broken, broken, heel, or cut off.

Where the manufacturer's standard is higher than the time limit stipulated in this regulation, it shall be implemented according to the manufacturer's regulations.

Director Yang believes that Mr. Zhang's 780 yuan purchase of Adidas running shoes is obviously inappropriate for businessmen to return to the "three pack" period of plastic shoes for a month.

Judging from the "three pack" standard of Shenyang, the "three pack" standard of these shoes should be returned to two months' travel shoes.

Shenyang's "Three Guarantees" standard also clearly pointed out: "the manufacturer's specified standards are higher than those stipulated in this set of regulations, and shall be implemented according to the provisions of the manufacturers".

Since Adidas's official website sells the "three pack" period for three months, it should be implemented in accordance with the three months stipulated by the manufacturer, rather than the local regulations of Shenyang. If it is stated by the exclusive store, this is a "overlord clause" that the manufacturer chooses to be beneficial to its own interests, and it is also a kind of consumption discrimination against Shenyang consumers.

News extension

The "three pack" standard of footwear has seriously lagged behind.

Yang Runduo, director of the complaints and Legal Affairs Department of Shenyang Consumer Association, said that the current "footwear three" standard was set up 17 years ago. Now the variety, style, name and material of shoes are varied. This standard has been seriously lagged behind, and is not suitable for the current footwear consumption rights protection work.

"What kind of shoes should be put into the new material? There are no detailed rules on how to repair and replace shoes with built-in and decorative shoes. We often face difficulties that we can not rely on in our work."

Director Yang said that the consumer association hopes to introduce a new "three pack" standard for footwear.

It is understood that shoes are expendable products in daily consumer goods, and the number of complaints is always high in the department stores. Among them, the "three pack" dispute cases account for a large proportion.

Tips

Reminder: be careful that businesses deliberately delay "right time".

Yang Runduo said that if Mr. Zhang bought shoes, if he could find the association of the Consumers Association early, he might get a solution. But Mr. Zhang would complain again after more than 4 months after the invoice was issued, and the two complaints had not been recorded before. It was hard to confirm that his shoes were in the "three package" period of three months, so safeguarding rights was very difficult.

In this regard, Yang Runduo said that some businesses in the "three package" dispute, the general use of consumers' "Three Guarantees" period do not understand the psychological, try to delay time.

Consumers should have a sense of rights protection. In case of unreasonable business refusal, they should complain to the Consumers Association as soon as possible, because the consumer association has all the complaints recorded, and can also be one of the evidence.