Refusal Skills In Business Communication

Our country has always been a state of ceremonies. Ceremony It is a tradition that we have retained in our communication since ancient times. Nowadays, more and more attention is paid to etiquette, but in business communication, there is no need for some small festivals. Skill The skills of apology include the following points.

First, the apology should be civilized. Standard 。 Ashamed of others, it is appropriate to say: "deeply apologetic" and "very ashamed". Eager to forgive, you need to say, "forgive me," forgive me. If you have trouble with others, you can say, "bother", "trouble." In general, you can say: "sorry", "I'm sorry", "rude."

Second, apologies should be timely. If you know you are wrong, you will immediately say "sorry". Otherwise, the longer you drag on, the more likely you will be able to make others angry. Timely apology can also help the parties to "step back from the sea and broad the sky," and avoid small gains and losses.

Third, apologizing should be generous. Apologizing is no shame. Therefore, we should be generous and upright. Do not cover up, "want to say to rest, but a cool day, a good autumn." Do not degrade yourself too much, say "I am stupid", "I am not really a thing", which may be despised and may be pushed forward by others.

Fourth, apology may be aided by "story". Some apologies are hard to say to your face, and letters are sent to you. For Western women, the best way of apologizing is to let them turn their anger into happiness. This kind of apology "story" has excellent feedback.

Fifth, apologizing is not everything. Never apologize to others when you shouldn't apologize to others. Otherwise, the other party will not be able to lead us in any way. If we do not do well, we will not be able to get ahead of us and embarrass us. Even if it is necessary to apologize to others, we must bear in mind that what is more important is to improve what we have done since then. Making an apology is mere formality. It can only prove that it is insincere to treat people.