Philosophy Of Workplace Communication: Starting From "Head"

As a senior enterprise, the exemplary role of taking the lead requires more prominence.

First of all, in the face of leadership, the most important task for employees is to ask questions and report. Asking questions is meaningful and reporting high gold content is not an easy thing to achieve. However, a few suggestions from the world manager website users may be able to point out one or two.

Ask questions in a meaningful way: nature gives humans one pair of ears, one eye, but one mouth, that is, we need to see more, hear less and speak less. In communication, the ability to ask questions should be skillfully applied to the accumulation of eyes and ears and the skills of the mouth.

Before asking questions, we need to think carefully instead of asking questions at random. Because each communication reflects the self image, leaving others mature or sagacious. This is especially important in communicating with superiors or senior people.

Ask and listen to the questions. In the middle of the question, ask the top third. It shows that we should first play the foundation of good intentions and listen. At the same time, we should focus on watching and listening, that is, we should see more, listen more, speak less and ask less. Of course, this is not inconsistent with active participation in discussions. For example, in mental agitation, we need to develop initiative, creativity and coordination, and put forward more good ideas, even though sometimes it may only play the role of a base. When preparing questions, it is not a matter of order to move out all the prepared questions, but to see more, listen more and communicate more, and make timely adjustments as we see, hear and communicate. Whether there is a level of questioning, in fact, to some extent is to test the level of observation and listening.

First of all, let's talk about the background: many senior leaders generally put forward such a distress that subordinates would not report and ask questions. What they want is to clarify the core problem within a minute, and most employees use flashbacks to start with all the details from the background information, so that the bosses who are badly in need of knowing the results or the core problems are in a fog.

Therefore, if you want to ask questions, you need to put the question first in the first sentence, preferably in 20 words, and then, if necessary, introduce the key background situation. Generally speaking, it is best to sort out three key points to support the problem or conclusion. Next, it is necessary to continue to explain the fact that it is necessary to state more specific information. This is a Pyramid structure with three layers from the spire to the bottom of the tower, rather than the inverted Pyramid structure.

When new people do not understand, they ask, the old man carefully asks questions: the advantage of arriving at the beginning is mainly the advantage of time, so we can understand what we do not understand in the shortest possible time while others think they are new. The longer the time, the less advantage we have. We always forgive a new person for making mistakes in the short term due to insufficient information or lack of experience. New people can make full use of this rare advantage, but be sure to study wisely, summarize knowledge and experience in time, learn to draw inferences from others, and ask questions that must be kept in mind. Employees who have been in the company for a relatively long time may not be ashamed to ask questions, but taboo about "stupidity". After careful consideration, after a variety of efforts, we can try to ask questions, because a simple question will lead to a comprehensive evaluation.

Asking questions is not just a matter for subordinates to solve. As a leader, there is the same work to be done, but there are differences in the way to deal with it, namely, the "choice question" of the superior and the "open question" at the lower level.

In the past, superiors usually preferred to do multiple choice questions because their time was limited, plus their ability to train subordinates to think, act and solve problems themselves, so they wanted to discuss with their subordinates on a certain high platform, instead of answering very simple WH- questions and YES/NO problems for their years of accumulation. In the face of subordinates, try to ask him open-ended questions to arouse his thinking instead of directly telling him the answer, which is the core content of coaching technology.

The improvement of communication skills is a systematic structure. Want to think Communicate Smoothly, we must start with "head". To put it simply, if leaders want to pass it and let it pass, it will be able to pass. Trust can be built up and the invisible wall will gradually collapse.

The most influential and most exemplary role in this regard is Jack Welch, the former GE leader under the aura of many auras. Though some of the halos on his head are fading in doubt, he is never lost as an excellent communication expert from his impact on GE employees and the public.

First of all, go through the family. Welch always spared no effort to describe the GE vision and repeatedly instilled the core value of GE to its employees. He used all kinds of channels to communicate well. At the end of each year, he will give each of his direct reports a two page assessment, all written.

Second, go up and down. Welch set an example to dredge the huge GE. because every manager imitated their superiors' behavior while their subordinates did the same thing according to their behavior, and turned the communication into a series process.

Again, work hard. At the end of the 1980s, the communication forum was a product of communication democratization advocated by Welch. The top managers from GE to the bottom level can freely exchange views on this forum. Subordinates can arbitrarily provoke their leaders and throw all kinds of problems and suggestions to them.

Although employees and bosses have different proposals and methods in achieving the efficiency of using the ditch to improve the company's operation, there are still some general guidelines for reference.

First, role training: communication is first a stance. "The butt decides the head" means to say anything in the right place. As subordinates, your roles are different from leaders, colleagues, and clients. Only when your role is clear can you know where to stand, which is the first prerequisite for communication.

Two, mindset training: communication is still a state of mind, what kind of mentality there is, what kind of communication way. In interpersonal communication, good communication quality can start from the following angles.

Positive attitude: a positive attitude will create a positive communication state for yourself, and a good communication state can be a communication object.

Thanksgiving mentality: gratitude for the hearts of the people will have a sense of awe. The most common phenomenon in enterprises is departmental departmentalism, and the coordination and communication between horizontal departments and colleagues is rather difficult. "Gratitude" in bosom will avoid arrogance, ego, arrogance and arrogance in communication and communication, create good communication atmosphere and establish harmonious interpersonal relationship.

Appreciate the mentality: only grasp the surface of the praise skills, but do not appreciate the mentality and vision, good skills are useless. You don't have an eye for appreciation and gratitude. Even if you smile, your smile is rigid and rigid. Learn to appreciate and sincerely praise, because only when you know how to appreciate others will you truly admire others.

Respect for your mentality: respect for your mindset requires communication from the other side's perspective instead of standing in your own perspective. The most important communication step of empathy communication is "listening" and "sharing". If you want others to trust you, you must first change your position and respect each other's thoughts and feelings.

Three. thinking model Practice: all good communicator has their own thinking modes and communication routines behind their skills and words. Or convince others by reasoning, or moving with affection. If we want to achieve good communication, we need to have a whole brain mode of thinking which is good at rational analysis and good at empathy. It is a great common art to combine human nature and principles with ingenious and appropriate combination. It is no exaggeration to say that in today's business management and marketing activities, the biggest change and the biggest challenge in the way of thinking is to learn to think in the whole brain.

Four, skills training: communication skills are the professional knowledge and ability of the industry and post, and professional communication skills. No matter what it is post Only if you become a professional and professional expert in this industry, your post, or your profession, will you have the authority to speak and convince people that communication is persuasive. We have a full understanding of the significance of professional knowledge and skills, as well as the company's requirements for staff skills.

Five, practice: finally, communication is a kind of method and skill. The reason why we should put the practice of the method at the end is that only when we have the station, mentality, thinking mode and skills to achieve good communication, will we be able to exert our communication skills and be able to use it freely. Just like a famous person's aphorism, when a person can display himself in strength, he will not make any articles on skills. If communication skills are the pithy formula for learning abacus, personal quality training is the training of the sense of intuition and sense of the abacus, which allows you to win in communication.

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