Clothing Complaints Ranked Second &Nbsp; "Shrinking Three Bags" Is A Common Disease.

Merchandise complaints clothing ranked second

The brand-name shirts that have just been bought are badly washed after washing, and they are refused when they are asked to replace them.

Clothes bought by individual shops are not suitable for home trial, but they are ridiculed when they ask shopkeepers to return them.

The reporter learned from the 12315 complaint hotline on 12, that last year, complaints about clothing were ranked second only after mobile phones.

Among them, the quality problems such as clothing drop and shrinkage are in the "wind and wave tip", and the consumer reflects the most concentration.

Test report backwards

It's really hard to return.

Complaint return visit

"Originally thought of a famous chain store.

After receiving the test results, Mr. Lin was shocked: the products purchased only in February of this year, and the date on the test report played "crossing", which was labelled as 2010.

"Salesmen can not give a reasonable explanation, and the test report is obviously false." Mr. Lin called the 12315 hotline again.

After the on-site mediation by the industrial and commercial department, the store finally returned Mr. Lin 488 yuan.

Compared with Mr. Lin, Du Yuling, who lives in the harbour garden, is more embarrassed.

"Last Friday, I bought a jacket at ya ya dress on the first floor of Haikou department store. Because the customers were more fitting then it was not convenient for them to discuss with the shopkeeper for second days."

When Du returned to his home, he tried to wear clothes too small, and the second day business trip to Qionghai would postpone the replacement.

3 days later, when she came to change with her clothes, the shopkeeper did not agree. The reason was, "goods have been sold for 4 days, and they can not be proved to pass through".

The two sides were in a stalemate. Ms. Du immediately called 12315 to make a complaint, but she did not expect this to be ridiculed by the shopkeeper: "if you cross it, you can't admit it. If you have money, you can go to the store to buy it!"

No three packages, the most complaints.

Journalist survey

On the 12 day, the reporters came to interview the merchants gathered in haxiu East Road and Jiefang West Road.

Many people are liberating West Road.

"I've had a bad time before, so I'm very careful when choosing clothes for promotion now."

Citizen Zhou Liping told reporters, "last time I bought 3 cheap clothes at the store of Costa road. I went back to find a big hole in one of my cuffs. When the request was made, the businessman pointed to the billboard and refused to return it."

Miss Zhou found that the small size of the billboard said "special goods, not three packets".

Citizen Zhuang Jing bought a skirt at a clothing store on the 3 floor of the Pearl Tower for 750 yuan.

After wearing, her friends said they were not good-looking. Ms. Chuang thought about it and decided to return the dress.

In the afternoon, Ms. Zhuang came to the store and asked for a refund.

Do not want merchants to insist on "clothes can not be returned without any quality problems" on the grounds of refusal to return.

In desperation, Ms. Zhuang had to complain to the city commerce and Industry Bureau, the British Industrial and commercial institute.

After understanding, the industry and Commerce staff believed that the seller did not have any fault in the consumer disputes. Eventually, both sides took a step back. Ms. Zhuang replaced a 550 yuan suit and the shop returned 200 yuan.

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Reporters learned from the 12315 hotline, in view of the current state has no uniform clothing category "three bags" regulations, once there are related disputes, the business sector to solve the lack of legal basis, generally only for the two sides of the dispute mediation.

In addition to the "three packages" of this long-standing problem, some clothing quality problems also plagued many consumers in Haikou, the public Liu was deeply hurt: "I once bought a pair of bottompants on a booth in the west of China. Once they sweat, they will" dye upper body ", and the skin of the leg will have itching sensation.

The doctor said it was a skin allergy caused by poor clothing quality.

Some people who had the same experience in the interview said that once the clothes purchased were faded and shrunk, the businessmen always emphasized that they were caused by improper human washing, and the quality of the clothes was no problem. They also indicated that if there was any doubt about the quality of the clothes, they could be returned to the manufacturer for recycling.

Good luck businesses will be returned, but they will only suffer if they are not good.

The 12365 hotline staff of the Municipal Quality Supervision Bureau said that the third quarter of the year is the frequently occurring season of clothing quality problems.

Because it is now in the summer and autumn, clothing materials are few and the technology is relatively simple. Some private processing sites or small workshops are pouring into the market.

A few consumers choose to buy summer clothes, often do not consider the key factors such as elasticity, breathability, comfort and so on. Blindly pursuit of fancy, low price, bring hidden trouble to their health.