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Foreign Trade Salesmen Participate In Understanding And Communicating With Customers.

2010/6/2 15:31:00 83

Customer

A. dress appropriately, try to make yourself look more spiritually, smile and make yourself handsome / handsome, handsome and handsome. What the exhibition needs is attention, and attention is money. You are masters of eyeball economy. I believe you know more than I do.


Point, do not be nervous, so as not to affect your oral English expression, encounter English is not very good, such as Japan and South Korea and other countries, when the speed of speech is not too fast, listen to the customer's request or need, don't feel embarrassed to ask the customer to repeat it again when you don't understand or hear it clearly. A "PARDON" or a customer's explanation is popular. Customers will be willing to accept it. Don't pretend to understand it! B. is confident.


C. meets the customers who come here to introduce themselves in detail. product , and Customer To exchange business cards, customers who need further negotiation will sit down at the negotiating table of your booth and negotiate carefully. They will register separately with each client's request, quote their respective quotations and relevant important information, and pinpoint the corresponding business card of the customer. You should be polite when exchanging business cards, and have skills when you meet visitors who know you are competitors and want to ask the other person to give you a business card.


D. when you send samples, you should look at the customers, not even competitors. Sometimes it is troublesome. When you meet your competitors who are very sure of your competitors, you can gently show that you have not many samples. Can you leave a business card and send it back to him?


E. when you have time to your competitors. Booth It's good to know about the opponent's situation and the latest product of the opponent.


F. when people encounter too many people to cope with it, and when they need you to greet them, remember to talk to a client and greet other guests. Don't hang around while talking to a customer, turn around to greet another customer. You can tell others to greet customers first.


G. seldom meet visitors. When they are very busy, they must not talk loudly or speak chewing gum or other things on the booth, so as not to affect the image of the company.


When H. talks with customers, it is better to set up a quiet phone, which is both a basic courtesy and respect for customers.


I. if possible, prepare small souvenirs with Chinese characteristics to foreign customers. Gifts should not be too valuable, exquisite and rich in Chinese customs. Such casual gifts will often leave a deep impression on customers, but they are also very warm and very human.

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